---
title: "Contact Support"
description: "Get help from the StackHawk support team."
url: https://docs.stackhawk.com/support/
---

# Contact Support

If you encounter an issue you cannot solve with this documentation, please reach out to StackHawk Support.

## Contact Options

### Email Support

Send an email to **<support@stackhawk.com>** with details about your issue. Include:

- Your organization name
- Application ID (if applicable)
- Scan ID (if applicable)
- A description of the issue
- Any relevant error messages or logs

### In-App Support

You can also reach support directly from the StackHawk platform by clicking the help icon in the bottom right corner of any page.

## Before Contacting Support

To help us resolve your issue quickly, please gather the following information:

1. **Scan Configuration**: Your `stackhawk.yml` file (with sensitive values redacted)
2. **Scan Logs**: Any error messages or warnings from your scan output
3. **Environment Details**: OS, Docker version (if applicable), CI/CD platform
4. **Steps to Reproduce**: A clear description of what you were trying to do

## Response Times

Our support team typically responds within one business day. Scale customers have access to priority support with faster response times.