Incidents and maintenance reported on status page for Pelcro Inc. https://status.pelcro.com/ https://d1lppblt9t2x15.cloudfront.net/logos/8f5a598cd7fa4a6f2980051996430187.png https://status.pelcro.com/ en https://status.pelcro.com/incident/1103797 Mon, 26 Oct 2026 17:42:13 -0000 https://status.pelcro.com/incident/1103797#10810c17031ff67175c13fc96acdf160753fe0f0a4f74305c89d4f925f68b5d0 Incident The issue affecting customer and membership searches in the Pelcro admin has been fully resolved. Those searches are now operating normally, and all delayed requests have been cleared. We will continue monitoring the platform to ensure continued stability. Thank you for your patience while our team investigated and resolved the issue. If you have any questions or concerns, please contact us at support@pelcro.com. https://status.pelcro.com/incident/1103797 Mon, 26 Oct 2026 14:53:13 -0000 https://status.pelcro.com/incident/1103797#8cd470db4fa409251682401bebadaafc829a80d83eedff30efbd43541d8263a5 Incident We are currently experiencing degraded performance affecting customer and membership searches in the Pelcro admin. As a result, those searches may be slower than usual or fail to return results. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available. https://status.pelcro.com/incident/1102537 Mon, 26 Oct 2026 06:45:00 -0000 https://status.pelcro.com/incident/1102537#d89206c8ca81533f67ca04669c4eec1d7370c8a53e22b983057e2b90082c359e Incident On Oct. 26th 2026, between 6:30 AM and 6:41 AM UTC, intermittent slowness was identified. Some requests to the platform responded more slowly than usual. The issue is resolved and all of the components are operational. If you have any questions or concerns, please contact us at support@pelcro.com. https://status.pelcro.com/maintenance/1079327 Sat, 17 Oct 2026 06:20:22 -0000 https://status.pelcro.com/incident/1079327#b2a1de2bc4ac6425219b58bb3e30320752673a8c54dcbbaebfa811ead625c437 Maintenance Maintenance completed https://status.pelcro.com/maintenance/1079327 Sat, 17 Oct 2026 06:20:22 -0000 https://status.pelcro.com/incident/1079327#d0488b571f9da2e3b7210adda9a2c086258006c26fed01d5d35352bf735ca0ac Maintenance Completed - The scheduled maintenance has been completed. https://status.pelcro.com/maintenance/1079327 Sat, 17 Oct 2026 06:01:03 -0000 https://status.pelcro.com/incident/1079327#ee5b0b0a1e434014d2fd3d088e5c7e86a9709f20786971ae7d0f09d2c0829a01 Maintenance In progress - Scheduled maintenance on the Production Environment is currently in progress. We will provide updates as necessary. https://status.pelcro.com/incident/1085358 Fri, 09 Oct 2026 22:09:00 -0000 https://status.pelcro.com/incident/1085358#88ff51dd9ba307c451ffe5db99ea6ee210b16d5e5b791169b9a2dd7f638f9392 Incident Resolved — The earlier outage affecting one of our third-party vendors has been resolved, and our messaging services are now fully operational. All SMS notifications and message-based communications are functioning normally. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding while the issue was addressed. https://status.pelcro.com/incident/1085358 Thu, 08 Oct 2026 21:11:00 -0000 https://status.pelcro.com/incident/1085358#0c3a7134c82d6e942c695ba3ec7b83ead5b5faf0ab2641e512ad78cf2ade82ef Incident We are experiencing disruptions in messaging services due to an issue with one of our third-party vendors. SMS notifications and message-based communications, including MFA/OTP codes, may be delayed or temporarily unavailable. Our team is actively monitoring the situation to restore full functionality. We will provide updates as more information becomes available. https://status.pelcro.com/maintenance/1079327 Thu, 01 Oct 2026 14:25:21 -0000 https://status.pelcro.com/incident/1079327#0617c77540387acc6e01b4a394a026c066c3e98be9ebb8497148cf827142531f Maintenance We will be performing scheduled maintenance on Saturday, 2026-10-17 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 15 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/971325 Tue, 21 Jul 2026 08:01:00 -0000 https://status.pelcro.com/incident/971325#b2777367f6063305c180eb5972e8eddfa9cdc8c6f79b51f8e10fa51b34273392 Incident Resolved — We detected elevated latency and slowness on the platform caused by an unusual spike in traffic. The incident occurred between 07:34 AM and 08:00 AM UTC and was quickly mitigated. All services are operating normally, and we continue to monitor platform performance. https://status.pelcro.com/incident/971325 Tue, 21 Jul 2026 08:00:58 -0000 https://status.pelcro.com/incident/971325#81741d42a44bfe7dff10159e42be07a4aee15ddeeb92b98527b1e4dc05709c6d Incident Open API and Core API recovered. https://status.pelcro.com/incident/971325 Tue, 21 Jul 2026 07:47:37 -0000 https://status.pelcro.com/incident/971325#a4d4fb1768e71fac272e8227f1837521f8febbd54a6277ab1c298afa6d5a92d8 Incident Core API went down. https://status.pelcro.com/incident/971325 Tue, 21 Jul 2026 07:44:25 -0000 https://status.pelcro.com/incident/971325#9d23d29940a7c764e88eadc27953e65da57721202bedbcda4eaf63a94e2db4cf Incident Open API went down. https://status.pelcro.com/incident/890421 Thu, 07 May 2026 20:25:00 -0000 https://status.pelcro.com/incident/890421#d56642c5b73327e8dfab6ddb15f4f5b85765d983fab900d698ed4632c1189c41 Incident The issue affecting export operations has been fully resolved. Export processing is now operating normally, and all delayed operations have been cleared. We will continue monitoring the platform to ensure continued stability. Thank you for your patience while our team investigated and resolved the issue. https://status.pelcro.com/incident/890421 Thu, 07 May 2026 17:30:00 -0000 https://status.pelcro.com/incident/890421#35b159181aa9e0695860f9a0b6ab4a6119673c36dc14afb7ede6bb3218966476 Incident We are currently experiencing degraded performance affecting export operations starting at approximately 17:30 UTC. As a result, exports may be slower than usual or intermittently delayed. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available https://status.pelcro.com/maintenance/822816 Tue, 10 Feb 2026 22:40:24 -0000 https://status.pelcro.com/incident/822816#d5c56dc0b5c36526734c1178f000bed344146bc6eba8bd341ce1f100e85712e7 Maintenance We will be performing scheduled maintenance on Saturday, 2026-02-21 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 45 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/822444 Tue, 10 Feb 2026 11:35:33 -0000 https://status.pelcro.com/incident/822444#978d3c19c89c1fc102f4d74f97884402f5419c84e1ed05a74422c03f6ca805f4 Maintenance We will be performing scheduled maintenance on Thursday, 2026-02-12 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 45 minutes within the given window. We appreciate your patience and understanding. If you have any questions or encounter any issues, please contact us at support@pelcro.com. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 14:30:00 -0000 https://status.pelcro.com/incident/768716#4c2a009a929e694ce66f2dc516778c677b6f6d2a42125e72dc2aab905d921713 Incident Our proactive measures have successfully restored stable access to our services. All systems are currently operational. We continue to monitor our platform closely and are in contact with the vendor for confirmation of their full restoration. We will provide a final update once the vendor confirms their service is completely stable. Thank you for your patience. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 14:26:00 -0000 https://status.pelcro.com/incident/768716#5c2faad2d3f59b5bd668f0b1522f8a83e57f504089ba9b756e303b2bd34e4f27 Incident The ongoing service instability from one of our providers is continuing to impact global services. Given the slow pace of the vendor's restoration efforts, we are implementing immediate, proactive measures to mitigate the disruption and restore stable access to our services. We apologize for the continued disruption and are focused on maintaining stability until the provider confirms a complete and reliable resolution https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 13:18:00 -0000 https://status.pelcro.com/incident/768716#72046be25a7975789591fe9f8e553dc112d35552546c77f180b5d6c03b9f31f6 Incident The vendor has started restoration, but it is ongoing. Services may remain unstable or unavailable until complete. We are monitoring closely. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 12:30:00 -0000 https://status.pelcro.com/incident/768716#4e232eda5ba244fb957a75aa605ae14f154b0fb52d943350bce8a2e513b105bd Incident Our third-party vendor has initiated service restoration, and our internal monitoring is now reflecting this recovery. Please be aware that the vendor's systems are still stabilizing, which means customers may continue to observe intermittent errors or elevated latency. Our team remains fully engaged, monitoring our platform and validating the vendor's progress. We will provide a final confirmation once the service is fully stable and the vendor has declared the incident resolved. Thank you for your patience as we work to restore full service reliability. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 12:15:00 -0000 https://status.pelcro.com/incident/768716#ebc5855aa39d7550597c5a3172a558aa859b6c4abcfda02115e9b3572e78b7ff Incident We are currently experiencing downtime due to a major service outage from one of our third-party vendors. This is impacting parts of our platform. Our team is actively monitoring the situation and working closely with the vendor to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 12:07:38 -0000 https://status.pelcro.com/incident/768716#d5bddb71852987035ddc7172f01fc56748d2b3547422718416dfc7357bbd1cb9 Incident Platform recovered. https://status.pelcro.com/incident/768716 Tue, 18 Nov 2025 11:53:54 -0000 https://status.pelcro.com/incident/768716#d96471fa4414757e4a27567e86a2e2b6b860ff26ee132330ae2063d12962455f Incident Platform, Open API, and Core API went down. https://status.pelcro.com/incident/747175 Mon, 20 Oct 2025 13:10:00 -0000 https://status.pelcro.com/incident/747175#f955b66e172dbc320cf7825002c50b0042f1785974411a1c0ef2d2bcddfebd02 Incident The earlier outage affecting one of our third-party vendors has been resolved, and our messaging services are now fully operational. All SMS notifications and message-based communications are functioning normally. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding while the issue was addressed. https://status.pelcro.com/incident/747175 Mon, 20 Oct 2025 08:15:00 -0000 https://status.pelcro.com/incident/747175#b00a56d0b6a8bb5b828339800cb7f35a8beefb1c5daf9ce00b5e98c691206b8e Incident We are currently experiencing disruptions in our messaging services due to an outage affecting one of our third-party vendors. As a result, SMS notifications and other message-based communications may be delayed or temporarily unavailable. Our team is actively monitoring the situation and working with the vendor to restore full functionality as soon as possible. We will provide updates as more information becomes available. https://status.pelcro.com/incident/744039 Wed, 15 Oct 2025 20:51:00 -0000 https://status.pelcro.com/incident/744039#940edd580286306e8cc3299c5623a8864c5c4b4b348e8631bb03918073c46014 Incident Postmortem Incident: On October 15th, 2025, we experienced an unexpected surge in traffic that placed increased load on our storage systems, resulting in temporary slowdowns and connection issues. Impact: During this period, some users encountered delays or temporary errors. The issue was promptly identified, and normal operations were restored. Moving forward: We are taking steps to optimize affected components to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users. https://status.pelcro.com/incident/744039 Wed, 15 Oct 2025 12:02:00 -0000 https://status.pelcro.com/incident/744039#6c176a1e97ee18e83a013b92221866e12400885cb29decce6b7a071f0ee249a7 Incident Monitoring - A fix has been deployed, and we are closely monitoring system performance to ensure stability. Further updates will be provided as needed. https://status.pelcro.com/incident/744039 Wed, 15 Oct 2025 11:48:20 -0000 https://status.pelcro.com/incident/744039#6fe52af6d8870bbcfb3c26b54ca6dea269ebf00a5ea655447731abfcf3f84a85 Incident Core API went down. https://status.pelcro.com/incident/744039 Wed, 15 Oct 2025 11:48:00 -0000 https://status.pelcro.com/incident/744039#c499f43a4c52c3f220a43757d3b282a2ae997b7c78764a9110c427e0f739c313 Incident Investigating - We are investigating an issue affecting our Core APIs. Our team is actively working to determine the cause and will provide updates as soon as more information becomes available. https://status.pelcro.com/maintenance/705101 Tue, 12 Aug 2025 21:10:40 -0000 https://status.pelcro.com/incident/705101#25e6d36fca91dca6d373b278422be3b42b336c22be104f58f00e2a2ce9d8a210 Maintenance We will be performing scheduled maintenance on Saturday, 2025-08-23 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/534997 Wed, 26 Mar 2025 17:48:00 -0000 https://status.pelcro.com/incident/534997#c7c60f1f5760e7ac65b4faee067541efb532e52f49b2d0d45d1e36c469306e5f Incident A fix has been deployed, and we are actively monitoring the platform to ensure normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please contact our support team at support@pelcro.com. https://status.pelcro.com/incident/534997 Tue, 25 Mar 2025 07:34:00 -0000 https://status.pelcro.com/incident/534997#fd07e980f548b08e60a9bd305621e3e73652bf7703ad22d23c94f189032dcca3 Incident We are currently experiencing an issue on our platform affecting E-Commerce orders processed through the Vantiv payment gateway, which is preventing users from completing the transactions. Our team has identified the root cause and is actively working on deploying a fix. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please reach out to us at support@pelcro.com. https://status.pelcro.com/incident/529680 Tue, 18 Mar 2025 14:17:00 -0000 https://status.pelcro.com/incident/529680#7e29489c07a068e0f86a7e2d8fe4a32cd3fbfeb6452773976df5aba33dc69e60 Incident Postmortem Incident: On March 17th, 2025, during the release of version 1.92.0, a bug was introduced in a task aimed at enhancing the security of certain platform flows. Impact: This bug directly impacted users who rely on the platform's invoicing feature, preventing them from marking invoices as paid. No data was lost, and other platform functionalities remained unaffected. Moving forward: We are taking steps to improve our internal processes and testing protocols to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users. https://status.pelcro.com/incident/529680 Mon, 17 Mar 2025 18:20:00 -0000 https://status.pelcro.com/incident/529680#b2ee02b3fd0845a404fff50bd35b7b3afcff9199bbbb64db7c97b869819e35c9 Incident A fix has been released, and we are monitoring it closely. We appreciate your patience and apologize for any inconvenience caused. If you experience any further issues, please contact our support team at support@pelcro.com. https://status.pelcro.com/incident/529680 Mon, 17 Mar 2025 16:20:00 -0000 https://status.pelcro.com/incident/529680#e25efea78f7df14fff4def6641da33b78b8bc59b99d391eb304509760592b232 Incident We are still working on resolving the issue preventing users from marking invoices as paid. While our team has identified the root cause, the fix is taking longer than anticipated. We are committed to resolving this as soon as possible and will keep you updated on our progress. We apologize for the inconvenience and appreciate your patience. If you have any questions, please reach out to us at support@pelcro.com. https://status.pelcro.com/incident/529680 Mon, 17 Mar 2025 15:15:00 -0000 https://status.pelcro.com/incident/529680#803dc795934454b33d2d8a10c792699566975646ca995f31b38d96ab832fbcf9 Incident We are experiencing an issue on the platform preventing users from marking invoices as paid. Our team has identified the root cause and is actively working on deploying a fix within the next hour. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please contact us at support@pelcro.com. https://status.pelcro.com/incident/528682 Sat, 15 Mar 2025 18:50:00 -0000 https://status.pelcro.com/incident/528682#42fdd73ed4a549de83de202988187fae27e412f2c52ba494993f824885c2e9eb Incident Postmortem Incident On March 15th, 2025, some users encountered a 500 error when attempting to log in to the platform. This issue specifically affected collaborators who were associated with multiple accounts and whose session had previously expired. Impact The incident resulted in affected users being unable to access their dashboards, disrupting their workflow and limiting their ability to manage their accounts. Only a subset of collaborators experienced this issue. Other collaborators were able to access the platform without interruption. Moving Forward We have identified the root cause of the issue and implemented a fix to prevent similar errors in the future. https://status.pelcro.com/incident/528682 Sat, 15 Mar 2025 14:29:00 -0000 https://status.pelcro.com/incident/528682#0e4087904498aab43c548ed79a302ba4db8806d27a7ee565edf9303d0aa86038 Incident A fix has been released, and we are monitoring it closely. We appreciate your patience and apologize for any inconvenience caused. If you experience any further issues, please contact our support team at support@pelcro.com https://status.pelcro.com/incident/528682 Sat, 15 Mar 2025 13:42:00 -0000 https://status.pelcro.com/incident/528682#cb5110de58f7413fbdd1ad0e215cb4d999e95364d4384fcb26f6747d1be7a444 Incident We are currently experiencing an issue with the Account List page, which is preventing users from accessing their accounts. Our team is actively investigating the root cause and working on a resolution. We apologize for the inconvenience and will provide updates as soon as possible. If you have any questions or concerns, please contact us at support@pelcro.com. https://status.pelcro.com/incident/507139 Tue, 04 Feb 2025 17:27:00 -0000 https://status.pelcro.com/incident/507139#30ba44dbd0f267e7ba463f7072e7f2d6b6460579f814e05df4ef91641e563717 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform. This incident occurred for 5 minutes between 16:26 UTC and 16:31 UTC and was quickly mitigated. The issue has now been fully resolved. https://status.pelcro.com/incident/507139 Tue, 04 Feb 2025 16:31:55 -0000 https://status.pelcro.com/incident/507139#7bb5e5dd0096b6817253c9f3939bcf8827e496ac4777047570e79a4b7debaf96 Incident Core API recovered. https://status.pelcro.com/incident/507139 Tue, 04 Feb 2025 16:26:09 -0000 https://status.pelcro.com/incident/507139#52f8205e11734dbbe94cd00949718edcb271d2b74a3a7eb78386c00626d658c2 Incident Core API went down. https://status.pelcro.com/incident/504601 Thu, 30 Jan 2025 22:09:00 -0000 https://status.pelcro.com/incident/504601#24bf00e403d2156c14717ec669bc52b3c5f726d9622c9bc08d8444185ce9d4d0 Incident Monitoring Update - The platform remains stable, and we have not observed any further issues. Our team is actively investigating the root cause to ensure long-term stability and prevent recurrence. https://status.pelcro.com/incident/504601 Thu, 30 Jan 2025 19:05:00 -0000 https://status.pelcro.com/incident/504601#1896d920ac1468b081aa3c78b6c2c2eff7fa1cf22d81847a149a3edf8d8560b4 Incident Resolved - The issue has been identified and mitigated. The incident is resolved, and we are now monitoring the platform. https://status.pelcro.com/incident/504601 Thu, 30 Jan 2025 18:20:00 -0000 https://status.pelcro.com/incident/504601#6b3d5f4b5f5f5c614b892ac6b5d9597789fff988751acfe008909d4ff13a33da Incident Investigating - We are currently investigating an issue affecting our [Core APIs, Open APIs, Platform]. We’re investigating and will post updates here. https://status.pelcro.com/maintenance/471195 Mon, 02 Dec 2024 20:43:54 -0000 https://status.pelcro.com/incident/471195#ba1dfb4944da9b9c4c45c5fb7c4949b2b645583110b6729512d721f6b5025066 Maintenance We will be performing scheduled maintenance on Saturday, 2024-12-14, between 6:00 AM UTC and 7:00 AM UTC. This maintenance will begin simultaneously for both our staging and production environments' storage systems. During this maintenance window, we expect downtime of no more than 30 minutes for each environment. We appreciate your patience and understanding. If you have any questions or encounter any issues, please contact us at support@pelcro.com. https://status.pelcro.com/incident/444961 Tue, 15 Oct 2024 13:39:00 -0000 https://status.pelcro.com/incident/444961#c831f21b1ecc4f31984739d47524a7b5f0d5a810bef9e265dc0bb80507006a0d Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved, and we are monitoring now. https://status.pelcro.com/incident/444961 Tue, 15 Oct 2024 13:38:41 -0000 https://status.pelcro.com/incident/444961#f47cbb9f6a8b0df73a06090d70699e9244fd7959029d1729f83d2532a8853017 Incident Core API recovered. https://status.pelcro.com/incident/444961 Tue, 15 Oct 2024 13:34:16 -0000 https://status.pelcro.com/incident/444961#bd7c0489aa48e36228d7572284bb368fdcde7a24edaac557c2682fe9bba47357 Incident Core API went down. https://status.pelcro.com/incident/414456 Thu, 15 Aug 2024 17:53:00 -0000 https://status.pelcro.com/incident/414456#f36cad9aa28ba50e3a1937c0200b19b14de8884d59c4b7e423c0c136a50aa086 Incident Resolved - Due to a hardware issue on the caching system by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 14 minutes between 17:53:00 and 16:07:00 UTC. This was mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/412685 Mon, 12 Aug 2024 13:38:25 -0000 https://status.pelcro.com/incident/412685#ff5bb7e787d727d594cf852933567999c1d485fb4e2e147044b5a76fb4e3209f Maintenance We will be performing scheduled maintenance on Monday, 2024-08-19 between 7:00 AM UTC and 8:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/407357 Thu, 01 Aug 2024 12:52:40 -0000 https://status.pelcro.com/incident/407357#806142cdb714a42b569182ba82893025059dadd80b2d520c08aa2cd4ed9e804a Maintenance We will be performing scheduled maintenance on Monday, 2024-08-05 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/404015 Fri, 26 Jul 2024 11:40:26 -0000 https://status.pelcro.com/incident/404015#87abcb2091d47df2285d7cae7ab24829c5d7057f10862a815d17d3ddf10224bd Maintenance We will be performing scheduled maintenance on Monday, 2024-07-29 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/376395 Wed, 29 May 2024 13:28:45 -0000 https://status.pelcro.com/incident/376395#5a2f429cf10b830500d2d1bab534428d25346278c7821d1ca6e0c690bd6a4b31 Maintenance We will be performing scheduled maintenance on Saturday, 2024-06-08 between 5:45 AM UTC and 6:45 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/359713 Tue, 23 Apr 2024 16:18:00 -0000 https://status.pelcro.com/incident/359713#70bf4be34b761609c2440450e689ad3155d2a3a752b3d00c405ed8c0363e981b Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved, and we are monitoring now. https://status.pelcro.com/incident/359713 Tue, 23 Apr 2024 15:50:00 -0000 https://status.pelcro.com/incident/359713#c38ac20f00932947f75924c8592b177946529e682855f934571a2211fdb57e7e Incident Investigating - We are currently investigating an issue affecting our [Core APIs, Open APIs and Platform]. We’re investigating and will post updates here. https://status.pelcro.com/maintenance/358056 Sat, 20 Apr 2024 01:21:28 -0000 https://status.pelcro.com/incident/358056#b6b3364db3eb824bde9d98d0aadea1bc4e9cfe6c08f79d46d7e5ce1dd98699c4 Maintenance We will be performing scheduled maintenance on Saturday, 2024-04-27 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/337244 Wed, 06 Mar 2024 19:45:48 -0000 https://status.pelcro.com/incident/337244#e5c0869db036b9f6229faa378ca6aa37bfebd73e7a6c969594668df620308649 Maintenance We will be performing maintenance on Sunday, 2024-03-10, between 6:00 AM UTC and 7:00 AM UTC, impacting our production environment's storage system. This update, requiring immediate action, has been mandated by our infrastructure vendor. We anticipate a downtime of no more than 30 minutes within the specified window. We appreciate your patience and understanding. If you have any questions or encounter issues, please submit them to support@pelcro.com. https://status.pelcro.com/maintenance/337182 Wed, 06 Mar 2024 16:42:01 -0000 https://status.pelcro.com/incident/337182#69f20b9d2644140904199dc1af05f1900cc5d473d63689ac60021e54458e5cd2 Maintenance We will be performing maintenance on Thursday, 2024-03-07, between 6:00 AM UTC and 7:00 AM UTC, impacting our staging environment's storage system. This update, requiring immediate action, has been mandated by our infrastructure vendor. We anticipate a downtime of no more than 30 minutes within the specified window. We appreciate your patience and understanding. If you have any questions or encounter issues, please submit them to support@pelcro.com. https://status.pelcro.com/maintenance/330199 Wed, 21 Feb 2024 23:55:32 -0000 https://status.pelcro.com/incident/330199#ac93ac85c1e3db406800b041e20c23dd290d07c8ff2e9c4b6c2da31085b02f2b Maintenance We will be performing scheduled maintenance on Saturday, 2024-02-24 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com. https://status.pelcro.com/incident/316216 Mon, 22 Jan 2024 13:33:00 -0000 https://status.pelcro.com/incident/316216#ea3684302ba18682bf4131803a357c32164ba7b7156938653c76358c4647efd1 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved. https://status.pelcro.com/incident/315107 Fri, 19 Jan 2024 15:34:00 -0000 https://status.pelcro.com/incident/315107#7bc6c5ff19bbc630d8f9e89a1b6c7f3677d291152c42a7219ae329187be8d369 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/307644 Tue, 02 Jan 2024 20:37:51 -0000 https://status.pelcro.com/incident/307644#e6bebf246704c95874845cf12f6edd942964d18b7d16d2177927167b07b805c2 Maintenance We will be performing scheduled maintenance on Saturday, 2024-01-13 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/286294 Mon, 13 Nov 2023 01:49:00 -0000 https://status.pelcro.com/incident/286294#0ab84a04c350cfcdfd1b2a5d7c05354380ea512842339b57b9d9148f83c52b59 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/285548 Sat, 11 Nov 2023 01:57:59 -0000 https://status.pelcro.com/incident/285548#b7bbef9cbef4e0b6df9f5c0150cd5fc910839493b41e57ab67e322c244f055c9 Maintenance We will be performing scheduled maintenance on Monday, 2023-11-13 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/280621 Wed, 01 Nov 2023 00:07:00 -0000 https://status.pelcro.com/incident/280621#624b90667919d4736d41c8fd4b3666b7ceb89a3f8aa2bcc152912d7b440144e4 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly investigated and our services are now stable. https://status.pelcro.com/incident/280562 Tue, 31 Oct 2023 20:45:00 -0000 https://status.pelcro.com/incident/280562#3b92867767740ff26648e7a98339677a6b881ff69d06730575c01fc0b9fd2822 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform, which was quickly mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/250272 Thu, 24 Aug 2023 19:00:07 -0000 https://status.pelcro.com/incident/250272#bb57126591c9d478714dfc52ff18ea9623c21048be586b9c60b86d09c65cf5d9 Maintenance We will be performing scheduled maintenance on Wednesday, 2023-08-30 between 6:00 AM UTC and 7:00 AM UTC affecting our production environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/246683 Wed, 16 Aug 2023 18:54:01 -0000 https://status.pelcro.com/incident/246683#087fc146fb9895df7547a6520657eefc0fab5fd4bac0fac25615f9693beb72d5 Maintenance We will be performing scheduled maintenance on Friday, 2023-08-18 between 6:00 AM UTC and 7:00 AM UTC affecting our staging environment's storage system. We expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/maintenance/228726 Tue, 04 Jul 2023 21:35:27 -0000 https://status.pelcro.com/incident/228726#730b684f715c1cced6afbc18129aa498518fbda6d4d953d1171304ae2d224535 Maintenance We will be performing scheduled maintenance affecting our production environment on 2023-07-15 between 7:00 AM UTC and 8:00 AM UTC. During this maintenance window, we will be performing a system storage upgrade and there will be a temporary interruption in our services which we expect a downtime of no more than 30 minutes within the given window. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com https://status.pelcro.com/incident/227481 Sun, 02 Jul 2023 14:32:00 -0000 https://status.pelcro.com/incident/227481#75b24aa4c3c8cdc47e2eb7e9e12539a313f96e6e47565ece46d0249cc69bc84b Incident Resolved - Due to a hardware issue on the caching system by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 10 minutes between 14:22:00 and 14:32:00 UTC. This was mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/202218 Mon, 01 May 2023 07:20:00 -0000 https://status.pelcro.com/incident/202218#8ba0357ae0cd5edce6db4d4cc981a81d513775fd9409ab30199221ef0319a8e3 Maintenance Following an elevated amount of 500 errors on our platform, we identified an infrastructure issue requiring our application to be put in maintenance mode. This incident was a result of a technical anomaly that our monitoring systems have detected, and immediate action was needed to resolve it, which required us to put our application in maintenance mode and during this period, our services were going through maintenance downtime. We have identified the root cause of the issue and we’ve taken the necessary precautions to prevent similar incidents from happening in the future. Our team is currently monitoring the situation to ensure that our systems are stable and reliable. We apologize for any inconvenience this may have caused, we appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com. https://status.pelcro.com/incident/202181 Mon, 01 May 2023 07:20:00 -0000 https://status.pelcro.com/incident/202181#96d156e3a30417d8761628e602990a5723fbd78618cf32f3b41e252da95982b2 Incident This incident has been resolved which was the result of a technical anomaly identified by our monitoring systems starting from 06:55 AM UTC and during this period, some clients experienced general slowness and timeouts. Immediate action was needed to resolve this incident, which required us to put our application in unplanned maintenance from 7:20 AM UTC to 8:05 AM UTC. We have identified the root cause of the issue and we’ve taken the necessary precautions to prevent similar incidents from happening in the future. Our team is currently monitoring the situation to ensure that our systems are stable and reliable. We apologize for any inconvenience this may have caused, we appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com. https://status.pelcro.com/incident/202181 Mon, 01 May 2023 06:55:00 -0000 https://status.pelcro.com/incident/202181#a9e9c355ff6aaf3117b686c6e2cd2e63189c1282c27bfee3afb5f5a356ba6a14 Incident We are currently investigating an issue affecting our services. We’re investigating and will post updates here. https://status.pelcro.com/incident/191816 Sat, 01 Apr 2023 16:20:00 -0000 https://status.pelcro.com/incident/191816#4b252081ecdf9818451a1320eb32522cb0fb5843803f7e4d6c1da3e634f4fb83 Incident Resolved - Due to a network hardware issue caused by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 4 minutes between 16:16:00 and 16:19:00 UTC. This was mitigated and the incident has been resolved. https://status.pelcro.com/incident/187428 Tue, 21 Mar 2023 11:10:00 -0000 https://status.pelcro.com/incident/187428#942ba954b1f2690c1859f1c456b8daee3c5fbd112523166ffb4356c533787b89 Incident Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a brief slowness on the platform, which was quickly mitigated and the incident has been resolved. https://status.pelcro.com/maintenance/183726 Fri, 10 Mar 2023 18:50:10 -0000 https://status.pelcro.com/incident/183726#4d2ffdcd3bf3fb74f4acd154abac090ec4bbbde4b2e924a0c888b13d47081876 Maintenance We will conduct general service maintenance affecting our production and staging environments and expect a downtime of no more than 30 minutes within the given window starting on Monday, 13th of March from 3:00 AM UTC to 4:00 AM UTC. We appreciate your patience and understanding. If you have questions or issues, please submit them to support@pelcro.com.