De-escalation Products and Resources
CISA encourages organizations to train all personnel to recognize suspicious behaviors and activities and to safely address the situation. When properly trained, alert employees can RECOGNIZE the warning signs of someone on a path to violence, ASSESS the situation to protect personal safety and the safety of those around you, take actions to DE-ESCALATE the situation if safe to do so, and REPORT the situation to 9-1-1 or through organizational reporting mechanisms.
Products
De-escalation Series
This four-part series describes activities and behaviors that may be concerning or indicative of impending violence.
De-escalation Action Guide
The Action Guide provides an overview of the primary strategies that may be taken to de-escalate a potentially violent situation.
De-escalation Reference Card
The Reference Card is a practical resource that offers concrete actions security and non-security staff can take when addressing a volatile situation.
Trainings
The “Introduction to Conflict Prevention Techniques” event is a 30-minute informational webinar that provides a brief overview of CISA’s Conflict Prevention resources that can be used to enhance the safety and security of people, facilities, and communities and thus potentially prevent incidents of violence. This webinar is intended for supervisors, security managers, and public safety officials interested in receiving an overview of conflict prevention.
The “Strategies to Deter Targeted Violence” event is a 60-minute webinar that includes an introduction to the current threat landscape and provides a more-in-depth understanding of de-escalation strategies which can help prevent and protect against incidents of targeted violence. This webinar is intended for front-line staff, community members, and critical infrastructure operators.
Videos
Violence Prevention Through De-escalation Video
CISA developed the Violence Prevention Through De-escalation Video to help the critical infrastructure community and public gathering locations identify concerning behaviors and mitigate the risk from incidents of targeted violence.
Pathway to Violence Video
The Pathway to Violence Video provides information regarding the behavior indicators that assailants often demonstrate before a violent act.
Translated Resources
The assessment process of the De-Escalation series determines whether an emergency response is needed, if de-escalation is possible, or if a more formal assessment is needed. This resource has been translated into the following languages -
- Chinese (Simplified and Traditional)
- French
- Korean
- Spanish
The De-escalation Action Guide has also been translated into several languages.
