From the course: Cisco Certified Support Technician (CCST) IT Support (100-140) Cert Prep by Pearson
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Power management, settings, and use cases
From the course: Cisco Certified Support Technician (CCST) IT Support (100-140) Cert Prep by Pearson
Power management, settings, and use cases
We're going to take a look at how we use the energy-saving component of the Mac operating system. Very much like in Windows where we were able to shut down the hard drives when they weren't in use or turn off the monitor, we can do that same thing in the Mac operating system. So let's take a look. Multiple different ways to get there as usual. You can hold down the command button and then hit the space bar and it would come up with with this Spotlight Search, where you can type in system settings, or system preferences, I'm sorry, or you can type in settings. It kind of does the same thing. So I type in system preferences this time, and it'll come up with this. Now, here you have Energy Saver. The other thing you can do is just go ahead and click on the bar down here, the system settings. You can long hold it too. It comes back down. You can long hold and pick which one you think is necessary in this particular case, Energy Saver, is where we want to land. So now if you look at this…
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Contents
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Learning objectives1m 56s
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Importance of proper ticket queue management6m 9s
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Applying time management mechanisms4m 46s
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Ticketing systems and their associated best practices10m 43s
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Why service-level agreements (SLA) are so critical5m 48s
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Following and meeting key performance indicators (KPIs)3m 50s
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Learning objectives1m 10s
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How to identify potential risk for electrical shock or fire7m 19s
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Protect against electrostatic discharge (ESD)8m 47s
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Personal safety and ewaste recycling tips, part 19m 2s
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Personal safety and ewaste recycling tips, part 29m 6s
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Module 3: Common components, ports, and cable types33s
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Learning objectives57s
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Video ports and cable types4m 37s
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Universal Serial Bus (USB) and Thunderbolt port and cable types5m 23s
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Serial ports and cable types6m 54s
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Ethernet cable types8m 44s
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Power cables: Desktop, laptop, and mobile6m 15s
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Cable converters and adaptors8m 38s
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Learning objectives53s
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A look inside a desktop computer2m 3s
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How to install hardware components inside a desktop computer13m 18s
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Installing random-access memory (RAM)9m 33s
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Installing an internal hard disk drive (HDD)5m 32s
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Installing a graphics card12m 34s
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Installing a wireless adapter7m 23s
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Using device manager to update and manage software drivers6m 6s
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Understanding internal and external storage devices5m 1s
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Module 4: Troubleshooting peripherals and hardware issues50s
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Learning objectives1m 13s
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Troubleshooting power supply issues13m 6s
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Troubleshooting connectivity issues10m
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Troubleshooting usability issues6m 9s
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Compatibility requirements: CPU, RAM, GPU, and storage6m 29s
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Leveraging device manager to identify hardware issues3m 58s
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Device status indicators3m 54s
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Benefits and risk of firmware updates12m 58s
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Learning objectives1m 13s
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Printer and facsimile (fax) operations and maintenance13m 53s
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Troubleshooting a laser printer12m 51s
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Audio devices: Speakers, headphones, and microphones3m 30s
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Input devices: Keyboards, mice, scanners, and pointers6m 31s
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Video devices: Webcams, conferencing, and touch panels3m 18s
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Module 5: OS, mobile device, and application issues1m 6s
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Learning objectives3m 50s
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Display settings, brightness, contrast, and multiple screens9m 2s
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BitLocker codes and use cases5m 37s
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Windows updates and considerations15m 16s
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Application updates and considerations15m 10s
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How to clear your browser cache and website history5m 43s
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How to terminate applications using Task Manager2m 29s
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The importance of backing up files6m 42s
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How to locate files for backup10m 8s
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Understanding OS boot sequence and safe mode10m 53s
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Power management, settings, and use cases5m 50s
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Windows user accessibility features6m 45s
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Enabling Windows user accessibility features12m 2s
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Learning objectives1m 49s
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Changing Mac display settings7m 8s
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Changing Mac brightness and contrast settings9m 50s
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Application permissions: Privacy, screen recording, and more6m 4s
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Mounting external drives and storage devices4m 31s
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How to clear your browser cache and website history11m 1s
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Sharing files using AirDrop3m 42s
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Using Activity Monitor to terminate processes9m 9s
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Personal data backup with iCloud and Time Machine5m 50s
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Backup solutions in macOS3m
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Power management, settings, and use cases4m 45s
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macOS user accessibility features7m 34s
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Enabling macOS user accessibility features15m 20s
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Learning objectives1m 29s
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How to restart a phone or tablet: iOS and Android3m 9s
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Device not charging issues5m 13s
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Cellular and wireless network connectivity3m 31s
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Mobile email setup and troubleshooting5m 22s
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Removing applications on mobile devices1m 38s
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Install apps from the App Store on iOS1m 35s
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Install apps from the Marketplace on Android3m 17s
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Collaboration software like Webex9m 26s
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Mobile device management (MDM) use cases and considerations10m 36s
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Device OS: iOS6m 28s
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Device OS: Android4m 46s
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Module 6: Network connectivity fundamentals55s
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Learning objectives2m 31s
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Managing user connectivity, policies, and resources11m 35s
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Directory services: Active Directory and cloud management13m 56s
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Introduction to Entra ID and Azure Active Directory5m 8s
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Introduction to AWS Identity (IAM)7m 30s
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What is multifactor authentication? Why do we need it?7m 11s
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Mapping shared drives and accessing cloud storage5m 45s
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Updating group policies4m 19s
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Password management6m 32s
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Verify group membership and permissions6m 35s
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Learning objectives2m 58s
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Introduction to networking, addressing, and security2m 49s
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Local area networks (LAN) and wide area networks (WAN)4m 8s
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Wireless local area networks (WLAN)1m 28s
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Wireless SSID concepts3m 45s
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IPv4 address basics6m 1s
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Understanding IPv4 address ranges9m 19s
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What is a subnet mask?4m 18s
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To the default gateway, and beyond!2m 56s
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Firewall use cases and placement5m 56s
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IP services and address management6m 10s
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Domain Name System (DNS)4m 8s
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Dynamic Host Configuration Protocol (DHCP)8m 49s
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Learning objectives2m 6s
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What is IPv6?4m 47s
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Introduction to IPv6 addressing3m 4s
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IPv6 addressing types6m 27s
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DHCPv66m 16s
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Importance of commands to verify connectivity6m 55s
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ipconfig and ifconfig commands6m 22s
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ping command5m 35s
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Using the ping command6m 54s
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traceroute and tracert commands9m 4s
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nslookup command3m 47s
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netstat command6m 32s
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ping6 command2m 14s
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traceroute6 command2m 9s
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iproute2 (ip addr and ss) commands3m 27s
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Module 7: Cloud, virtualization, and productivity59s
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Learning objectives1m 6s
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Amazon Web Services (AWS)6m 9s
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Microsoft Azure4m 54s
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Google Cloud7m 50s
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Virtual machines (VM) and hypervisors6m 15s
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When to escalate cloud incidents to appropriate team8m 30s
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Module 8: Cybersecurity fundamentals1m 3s
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Learning objectives3m 18s
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Common threats, investigation tools, and processes7m 55s
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Cybersecurity best practices8m 45s
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Threats and vulnerabilities12m 40s
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How to scan for and detect malware5m 40s
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Password hygiene and best practices4m 43s
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Social engineering, impersonation techniques, and avoidance7m 40s
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Protect sensitive data and PII4m 44s
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Module 9: Tools and applications for IT support34s
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Learning objectives1m 59s
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Remote Desktop (RDP) and Remote Assistance1m 59s
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Remote management3m 55s
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Cisco Webex3m 14s
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TeamViewer1m 52s
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Virtual Network Computing (VNC)3m 29s
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PC Anywhere2m 1s
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Module 10: IT mentoring1m 14s
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Learning objectives4m 8s
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Communications, conduct, caring, and commitment47s
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Awkward situations10m 20s
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Updating documentation5m
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When to be loud and when to be quiet12m 20s
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Expanding your expertise5m 23s
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Building relationships and business allies2m 32s
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Horror stories from the field10m 52s
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Safety concerns5m 10s
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