From the course: Cisco Certified Support Technician (CCST) IT Support (100-140) Cert Prep by Pearson

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When to be loud and when to be quiet

When to be loud and when to be quiet

From the course: Cisco Certified Support Technician (CCST) IT Support (100-140) Cert Prep by Pearson

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When to be loud and when to be quiet

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In this lesson we're going to talk about when is it time to be loud and when is it time to be quiet. I'm going to go through some examples and then I'm going to give you some real examples that I went through literally in my career. Situational awareness is key, which means know what's going on around you, know what's going on in the environment that you are inside of. What do I mean by that? Notice what's happening. If there's an outage going on and things are not going according to plan, watch and listen and learn about what's going on. The reason I say that is sometimes you can be in certain situations where things are not necessarily being done to the best of their ability and you recognize it, but it might be intentional. And this is a hard pill to swallow. Sometimes things go on in environments from a political perspective for whatever reason to make one team look better than the other team, to make them look like they're erasing the fact that they actually caused the outage…

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