Fix Chrome sync errors on a mobile device

Issue: Your sign-in information is outdated. For example, you recently changed your password or turned on 2-Step Verification for your Google Account.

Solution:

If you have changed your Google Account password, follow the steps below:

1. Enter your Google Account username and the new password.
2. If prompted for a passphrase, enter your previous Google Account password. If you used a custom passphrase, enter that instead.

If you have turned on 2-Step Verification, follow the steps below:

1. Touch the error for exact details.
2. If you're prompted to sign in, enter your Google Account username and password. Do not enter an application-specific password here.
3. When prompted, create a verification code on your device and paste it into the dialog. Note: Application-specific passwords are not the same as verification codes.

Issue: Your sign-in information is outdated. For example, you recently changed your password or turned on 2-step verification for your Google Account.

Solution:

If you have changed your Google Account password, follow the steps below:

1. Enter your Google Account username and the new password.
2. If prompted for a passphrase, enter your previous Google Account password. If you used a custom passphrase, enter that instead.

If you have turned on 2-step verification, follow the steps below:

1. Touch the error for exact details.
2. If you're prompted to sign in, enter your Google Account username and password. Do not enter an application-specific password here.
3. When prompted, create a verification code on your device and paste it into the dialog. Note: Application-specific passwords are not the same as verification codes.

Issue: You've set a sync passphrase or recently changed your Google Account password.

Solution: If you’ve set a sync passphrase on one device, you’ll need to enter the same passphrase on all of your other syncing devices.

Follow these steps to fix this issue:

1. Touch the error as follows:
   • Android: Touch Sync Passphrase required.
   • iOS: Touch the Sign in settings button on the error.
2. In the dialog that appears, you'll see one of these messages:
   • "Your data was encrypted with your Google password as of (date). Please enter it below.”
     If you see this message, enter the password your Google Account had on that date.
   
   
   • “Your data was encrypted with your sync passphrase on (date). Please enter it below."
     If you see this message, enter your sync passphrase.

What if I’ve forgotten my custom passphrase?

If you no longer have access to your custom passphrase, you’ll need to reset sync. Learn how to reset a sync passphrase.

Issue: You're likely using a Google Apps account to sync.

Solution: Check with your administrator that the sync feature is turned on for the domain, or use a regular Google Account to sign in.

Issue: You're likely using a Google Apps account to sync.

Solution: Check with your administrator that the sync feature is turned on for the domain, or use a regular Google Account to sign in.

Issue: You recently reset sync through the Chrome Dashboard.

Solution: Try waiting a few minutes before signing in to Chrome.

Issue: You recently reset sync through the Chrome Dashboard.

Solution: Try waiting a few minutes before signing in to Chrome.

It's likely that one your browsing data types (e.g. bookmarks, history) is having trouble syncing. Try removing and re-adding your Google Account.

1. Open the Chrome menu.
2. Touch Settings.
3. Touch your name.
4. Under "Accounts," switch the slider to OFF.
5. Touch OK.
6. Open the Android Settings app on your device.
7. Touch Apps > All > Chrome.
8. Touch Force stop > OK.
9. Open Chrome.
10. Touch the Chrome menu > Settings.
11. Touch Sign in to Chrome.
12. Choose an account and turn sync back on.

If the steps above don't work, check the Google Chrome sync settings on your device.

1. Open the Android Settings app on your device.
2. Under "Accounts" touch Google.
3. Touch your email address.
4. In the list that appears find "Chrome"and check to see if the checkbox next to it is selected. Select the checkbox if it's not selected.

It's likely that one your browsing data types (e.g. bookmarks, history) is having trouble syncing. Try removing and re-adding your Google Account.

1. Open the Chrome menu.
2. Touch Settings.
3. Touch your email address.
4. Touch Manage Accounts > Manage.
5. Touch Remove.
6. In the dialog that appears, touch Remove again to confirm.
7. Force close Chrome.
8. Restart Chrome.
9. Open the Chrome menu.
10. Touch Settings > Sign in to Chrome.
11. Sign in and turn sync back on.