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How TELUS Adds Loyalty Innovation To A Commodity Category

TELUS looks at partnerships and loyalty program innovation as a way to build connection and drive differentiation in a commodity category.

ByJeff Fromm,

Contributor

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The $62 Billion Signal: Bequests Just Became Philanthropy's Fastest-Growing Engine

Giving USA's record year hints at the $18 trillion charitable slice of the Great Wealth Transfer — and the race to build its infrastructure

ByGabriel Alin Zainescu,

Contributor

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Sports And Live Events Are The Tip Of The Spear For Travel Growth

Sports and live events are often being booked even before flights and hotels which is driving a new travel journey.

ByJeff Fromm,

Contributor

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ALL Accor Aims At Sports, Entertainment And Food In New Loyalty Effort

Accor uses their loyalty program to give increased access to sports, entertainment and food for travel savvy consumers.

ByJeff Fromm,

Contributor

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The AI That Wrecked Starbucks Korea Could Have Saved It

Starbucks Korea used AI to write a tone-deaf ad, then closed every store for history training. The same AI, asked to evaluate, flagged the danger in one prompt.

ByRoger Dooley,

Contributor

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How Ralph Lauren Won Wimbledon With Panache

Ralph Lauren’s Wimbledon takeover shows how 20 years of heritage-led partnership turned tennis’ most iconic tournament into a powerful luxury retail platform.

ByKate Hardcastle,

Contributor

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Choice Hotels Is Treating AI As An Innovation Operating System

Choice hotels is using AI to unwind complexity and drive consumer confidence.

ByJeff Fromm,

Contributor

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UiPath's Daniel Dines Has A Warning For The AI Layoff Era: 'An Average Doesn't Have A Taste'

As companies cut thousands of jobs in AI's name, the UiPath founder argues that taste, judgment and human initiative are exactly the assets executives are cutting blind.

ByGabriel Alin Zainescu,

Contributor

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Marketing To Billions Of World Cup Fans: Lessons From Lay’s

Also in the Forbes CMO newsletter: NBCUniversal will spin off, international soccer fans bolster American pride, introducing the World’s Most Influential CMOs.

ByMegan Poinski,

Forbes Staff

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How Bridge Entertainment Labs' Steven Olikara Is Building Community Across America's Deepest Divides

Steven Olikara identifies a "division industrial complex" where media and politics profit from societal polarization, fostering hatred based on false narratives. To counter this, Olikara, drawing from his experiences in music and politics, founded Bridge Entertainment Labs.

ByAfdhel Aziz,

Contributor